Returns & Exchanges

Due to the perishable nature of our food products, Bikanervala accepts returns only for items that are damaged during transit or if the incorrect product was delivered. We strive to ensure every box of sweets and snacks reaches you in perfect condition to preserve our heritage of taste.

Return Process

• 1.
  Notification

  Contact our customer care team within 24 hours of delivery by emailing [email protected] with your order number and clear photos of the issue.

• 2.
  Verification

  Our quality assurance team will review the submitted images and details to verify the claim against our shipping and packaging standards.

• 3.
  Approval

  Once the claim is approved, we will initiate a replacement shipment or process a refund to your original payment method within 5-7 business days.

• 4.
  Disposal

  For food safety and hygiene reasons, we do not require the physical return of perishable food items; please dispose of the damaged product responsibly after approval.